American Express needed a more efficient, transparent system for managing corrective actions related to compliance issues. The process was fragmented, with teams relying on disconnected tools and manual tracking, leading to delays and inefficiencies.

I collaborated with compliance teams and internal stakeholders to understand pain points in the current workflow. One major issue was the lack of visibility—compliance officers struggled to track corrective actions across different teams.

We introduced a centralized dashboard that provided real-time tracking of corrective actions, automated notifications for pending tasks, and a streamlined approval process. By integrating with existing compliance databases, we reduced the need for manual data entry.